Shipping & Returns
Every piece is made to order especially for you. Here is what to expect from checkout through delivery.
Production and shipping
- Most orders require 2–5 business days of production before they ship. Busy periods can take longer.
- Available destinations, shipping rates, and delivery estimates are shown at checkout.
- We email tracking as soon as each package leaves the print partner.
- Items can be produced at different facilities, so parts of one order may arrive separately.
Changes and cancellations
Contact us within 12 hours of ordering if you need a change. We will do our best, but once production starts an order cannot always be changed or cancelled.
Damaged, defective, or incorrect orders
If something arrives damaged, misprinted, or different from what you ordered, contact us within 30 days of delivery. Include your order number and clear photos. We will arrange a free replacement or a full refund. You do not need to send the item back unless we ask.
Change-of-mind returns
Because each piece is made to order, we do not accept returns or exchanges for a change of mind, a wrong size selected, or an ordering mistake. Please review the product details and size information before checkout.
Lost packages and wrong addresses
If tracking appears stalled or a package is lost, contact us within 30 days of the estimated delivery date. If an order is returned because the address entered at checkout was incomplete or incorrect, reshipping costs may apply.
Refund timing
Approved refunds return to the original payment method. Most banks post them within 5–10 business days.
TikTok Shop orders: Orders placed through TikTok Shop follow the return and refund terms shown in the TikTok order. Start those requests inside TikTok Shop.